Terms and Conditions of Sale
Welcome to Queen & me! These terms and conditions govern your use of our website and the purchase of products from us. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
2. Definitions
- "We", "us", "our" refer to Queen & me.
- "You", "your" refer to the customer.
3. Ordering
3.1. To place an order, you must be at least 18 years of age and possess a valid credit or debit card.
3.2. By placing an order, you are offering to purchase a product on and subject to the following terms and conditions.
3.3. All orders are subject to availability and confirmation of the order price.
4. Pricing and Payment
4.1. All prices are in ZAR and inclusive of applicable taxes.
4.2. We reserve the right to modify the prices of products at any time without prior notice.
4.3. Payment can be made through our secure payment gateway using credit/debit cards or other payment methods specified on the website.
5. Shipping and Delivery
5.1. We aim to dispatch orders within 3 working days upon receipt of payment.
5.2. Delivery times may vary depending on your location and courier service. We are not liable for any delays caused by the courier company or customs clearance processes.
5.3. Shipping costs will be calculated and displayed at the time of checkout.
6. Returns and Refunds
6.1. We take utmost care to ensure that our products reach you in perfect condition. In the unlikely event that you receive damaged or defective goods, please contact us within 1 day of receipt to arrange a return or exchange.
6.2. We do not accept returns for perishable items unless they are damaged or defective.
6.3. Refunds will be processed within 5 days of receiving the returned goods.
7. Privacy Policy
7.1. We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.
8. Intellectual Property
8.1. All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Queen & me and is protected by copyright laws.
9. Limitation of Liability
9.1. We shall not be liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use our products.
10. Governing Law
10.1. These terms and conditions shall be governed by and construed in accordance with the laws of South Africa.
11. Changes to Terms and Conditions
11.1. We reserve the right to update, change, or replace any part of these terms and conditions at any time without prior notice. It is your responsibility to check this page periodically for changes.
12. Contact Information
12.1. If you have any questions about these terms and conditions, please contact us at hetma@queenandme.co.za
By using this website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.